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Item Information   Copy / Holding Information     Table of Contents     More Content       More by this author     Patterson, Kerry, 1946-     Subjects     Interpersonal confrontation.     Interpersonal communication.     Interpersonal relations.     Communication in management.     Communication in organizations.     Browse Catalog     by author:      Patterson, Kerry, 1946-       by title:      Crucial accountabili...       by call number:      303.69 P317c     Search the Web     Patterson, Kerry, 1946-     Interpersonal confrontation.     Interpersonal communication.     Interpersonal relations.     Communication in management.     Communication in organizations.       MARC Display

Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior / by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, and, David Maxfield. by Patterson, Kerry, 1946- McGraw-Hill, [2013] Call #: 303.69 P317c Subjects Interpersonal confrontation.   Interpersonal communication.   Interpersonal relations.   Communication in management.   Communication in organizations. ISBN:  9780071830607 (hc.) 007183060X (hc.) 9780071829311 (pbk.) 0071829318 (pbk.) Edition:  2nd ed. Description:  336 p. ; 24 cm. Notes:  "First edition published as: Crucial confrontations." --T. p. Bibliography:  Includes bibliographical references and index. Contents:  Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it easy : how to make keeping commitments (almost) painless -- Make it motivating : how to help others want to take action -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough. Holds:  0   Copy/Holding information Location Collection Call No. Item type Status   Bedford Public Library Adult Nonfiction 303.69 P317c Adult books Checked in Add Copy to MyList Central Library Adult Nonfiction 303.69 P317c Adult books Checked in Add Copy to MyList

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