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Legendary service : the key is to care / Ken Blanchard, Kathy Cuff & Vicki Halsey.

by Blanchard, Kenneth H.

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McGraw-Hill Education, [2014]

Customer services.

Customer services -- Management.

Customer loyalty.

Customer relations.

9780071819046 (hc.)

0071819045 (hc.)

Alternate title:

"I care-- do you?" : the essentials of delivering legendary service

xi, 161 p. ; 22 cm.

"Keep your customers coming back!"--Cover.

"Take care of your customers -- or someone else will!"--Back cover.

"Raise customer service to a world-class level with advice from leadership guru Ken Blanchard. Written as an entertaining customer-service "parable," I Care--Do You? offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self-driven customer service professionals, this powerful guide combines practical advice with the rationale behind it to increase customer loyalty through sincere customer care. Ken Blanchard is Chief Spiritual Officer of The Ken Blanchard Companies, his global management training and consulting firm. Also with the company are Victoria Halsey, Vice President of Applied Learning, and Kathy Cuff, Senior Consulting Partner."--From publisher.

Halsey, Victoria.

Ken Blanchard Companies.

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